FAQs
Q: How long does it take to receive my bespoke furniture?
A: Since each piece of furniture is made to order, delivery times can vary. Typically, it takes between 8-12 weeks to complete your furniture, but we will provide you with a more specific delivery date on each product page as these may vary from product to product.
Q: What happens if my furniture is damaged during delivery?
A: While we take every precaution to ensure that your furniture arrives in perfect condition, accidents can happen. In the rare event that your furniture is damaged during delivery, please contact our customer service team within 24 hours of delivery so we can arrange a replacement.
Q: Do you offer a guarantee on your bespoke furniture?
A: Yes, we offer a 15-year guarantee on all of our bespoke furniture. We're confident in the quality of our craftsmanship and materials, and we want you to be completely satisfied with your purchase.
Q: Can I customize the design of my furniture?
A: Absolutely! Our bespoke furniture is completely customizable to suit your needs and preferences. Whether you want to change the size, materials, or design details of your furniture, our team of skilled craftsmen will work with you to bring your vision to life. Please contact us on hello@livelusso.com to discuss your individual design needs.
Q: Can I see samples of the materials before I make my decision?
A: Yes, we have a range of material samples available for you to view in person before making your decision. Simply choose your samples from this link and they will be delivered to you within 2-3 days free of cost.
Q: How do I care for my bespoke furniture?
A: We provide detailed care instructions with each piece of furniture to help you keep it looking its best. Generally, we recommend dusting your furniture regularly and avoiding harsh chemicals or abrasive materials when cleaning. For specific care instructions, please refer to the care guide that comes with your furniture.
Q: Do you offer financing options for your bespoke furniture?
A: Yes, we offer financing options to make it easier for you to purchase your dream furniture. We have partnered with KLARNA to enable you to spread your payments. You can read up more on Klarna on this link
Q: Can I return my bespoke furniture if I'm not satisfied?
A: We understand that choosing furniture can be a big decision, which is why we want our customers to feel completely satisfied with their purchase. That's why we offer a 30-day return policy on all our items.
